This project aims to support vulnerable local residents so they can remain at home. Project services include shopping delivery, telephone befriending, prescription collection, handyperson service and more. The project is led by Communities 1st.

Graham Macey (client who used the handyperson service) – “Thank you so much for all your help, success! Seriously, I am so grateful for all your help in getting this done – it is very much appreciated.” 

Amy (volunteer shopper and telephone befriender for Diane and Peggy) – “They are stuck with me now! … They are incredible women and it has been a privilege to have been part of their story.” 

compassionate-community connector programe Graham Macey
compassionate community connector programme letter 1
compassionate community connector programme letter 2

CASE STUDY: 21/04/20 – Tina

On Tuesday 21st April, one of our volunteers took a call from Tina from Welwyn Garden City, a 72-year old woman who was living alone. Tina was isolating for 12 weeks due to underlying health conditions.

She wasn’t sleeping because of her anxiety about the pandemic, and needed emotional support. She was also having problems with her laptop, and was struggling to get online for a scheduled Zoom meeting.

Isobel, the volunteer, talked Tina through re-booting her laptop, and showed her how to accept and join a meeting. She also suggested Tina might like to receive a regular friendly phone call to help alleviate her loneliness. Tina agreed, and was registered there and then on the telephone befriender scheme. She was also registered for prescription collection and technical support.

Tina ended up applying with Communities 1st to become a telephone befriender herself, since she thought the best way to feel good was to do good. By the time Isobel said goodbye Tina seemed much happier, and grateful for the new direction the phone call she made had given her. She was full of praise for the project, and thanked Communities 1st for all they were doing. 

Our Personal Shopper Service

William is one of our volunteer coordinators. He makes sure that our vulnerable clients receive their shopping deliveries, so they can #staysafe at home.

If you’d like to volunteer with us, visit:

Charles has been receiving shopping deliveries from our volunteers since last year, so he can stay safe at home.

Since March 2020, we have been providing people with shopping deliveries, prescription medicine collection, dog walking, and telephone company.

As things begin to open up again, think about what you can do to keep the vulnerable in our communities safe.

If you’d like to access our services, fill out our support form:
If you need help filling this form in, call: 020 8207 5115